Collection: FAQ



FAQ

How long is the shipping process?  Standard shipping is 2-3 business days  orders ship out in the order please allow 48 hours to process order.

 

 

 

 

 

Email: info@ledivinecollection.com Anytime! Please don't comment questions under our photos, We wont see it!

WE ASK YOU KEEP YOUR BILLING ADDRESS AND SHIPPING ADDRESS THE SAME. IF YOU ABSOUTELY NEED TO CHANGE YOUR SHIPPING ADDRESS, MAKE SURE YOU CHANGE IT ON THE WEBSITE AND ON THE PAYPAL SCREEN AFTER YOU ENTER YOUR CARD INFORMATION, IF NOT IT WILL GET SHIPPED TO YOUR BILLING ADDRESS!

Exchange only within 7 business days from delivery date.

 

 What if I purchase a SALE item? If item is sold out I can swap out product for needed size. These would be a product out of season i can't get again.  You will be given a store credit in a form of a gift card.


What payment Method do u accept?
We accept
 Visa, MasterCard, Discover, American Express, PayPal, Amazon Pay, sezzle shop now pay later and store credit via Le Divine Collection E-Gift Cards. Please note: E-Gift Cards are exclusive to online purchases only. Similarly, our retail store issued Gift Cards are exclusive to in-store purchases only and are not valid for online use.

Android/Google Play app: We accept major credit cards, Google Pay, PayPal . Financing option checkout with sezzle.

If i choose sezzle can i select instore pickup? Yes only if u are in physical store with items you want to purchase. Otherwise order will be shipped 

Apple iOS/iPhone app: We accept major credit cards, Apple Pay, PayPal.Financing option checkout with sezzle.

There are three (3) ways to check the tracking information available for your package:

Click  final email that your order is on the way to track your package via the ledivinecollection.com website (you must enter your Order Number and Email Address).

In your Shipping Confirmation email, you'll receive a link to your tracking information. From there, you can monitor the shipment’s progress until the package is delivered to your door.

How do I track my package?
Depending on the shipping method selected you may visit USPS.com, OnTrac.com, or FedEx.com or enter the tracking number that was emailed to you directly on our website u der track my order
After tracking is applied to account you may view your order status.

What if my card gets declined?
If your payment does not successfully process or if it is declined when trying to complete your purchase, you will have an opportunity to enter a new card number or alternative form of payment choose asezzle at checkout pay later to complete your purchase.

 How does the finance program work?

Shop now and pay over time with 4 installments over 6 weeks! 0% interest. Choose Sezzle at checkout! Pay 25% today and have your hair now!


Price for shipping?  Domestic shipping price is $2.99 international shipping price is $20.00

 Are Clothes true to size?Yes all clothes are true to size.
Is everything listed online instore? Yes, all items you see are instock and ready to ship.

What shipping company does LE DIVINE COLLECTION use?  USPS (united states postal service) Priority mail 1-3 business days once package leaves LE DIVINE COLLECTION for domestic packages and 1-2 weeks for international orders.

Hair shipped by FEDEX international 

 

When do I receive tracking information? After being processed Tracking information is emailed/applied to account the email address on your order form on the day that your order ships out, you will NOT receive a tracking number as soon as your order is placed.

 

 
HOW MUCH HAIR DO I NEED? 

A full sew-in weave with Virgin Remy human hair, would need approximately 8 to 10 ounces of hair. We recommend buying 2 packs of hair for lengths 14” to 18”. We recommend 3 packs for lengths 20″or longer. Each bundles weighs 3. 5 ounces. Keep in mind that since the hair is sold by total weight the rule is: “The longer the hair, the shorter the weft.”

CAN I COLOR THIS HAIR? 

Can bundles/wigs be colored? ALL Le Divine Hair Collection virgin hair can be colored, we DO NOT recommend coloring the quick weave (glue in) hair. PLEASE seek PROFESSIONAL help when coloring hair we recommend not using BW-2 to color hair.Be sure to keep color treated hair conditioned and moisturized.

HOW LONG DOES THIS HAIR LAST? 

This hair can last for a long time, the better you take GOOD care of it the longer you can have it and reuse! Our clients generally use the hair for 2+ years.

MAINTENANCE INSTRUCTIONS FOR ALL TEXTURES: 

Shampoo at least once a week
Use a shampoo no higher than pH7
Do NOT massage
Rinse thoroughly with lukewarm water
Apply conditioner, comb through with a wide tooth comb, starting with the ends working your way up you scalp
Rinse thoroughly
Let air dry

DAILY MAINTENANCE: 

Use styling products minimally to avoid build up
For Wavy & Curly hair use a spray bottle of water for natural look
For a “WET” look, we suggest a leave in conditioner & water
AVOID ALCOHOL BASED PRODUCTS TO AVOID DRYING OUT YOUR INVESTMENT!
Dampen hair with a water bottle
Comb through (wide tooth comb) beginning at the ends and working your way up to your scalp
Scrunch up hair gently to reform curls
Let air dryStyle as desired.


What's the size of the Le Divine Collection full lace wig units? the wigs are standard size fits the average size head, if you have a larger head than most please include that in your notes section of your order form ,if your head is really really small we recommend the Glueless units as they have an elastic band to adjust to your head. 

 
Divine Doll Collection wig has the same great quality at an affordable price point Hair can last up to 1year. Proper hair care is essential to making your hair last .

 

How do I maintain my Hair ? While we always recommend seeking professional stylist to assist with your install Here’s A few tips: Cold wash your hair (LUKE WARM) , Condition your hair, Clip your ends, Seal your wefts, Be sure to tie your hair up treat it like you were born with it . 

 

What to do to prevent shedding? ALL hair including natural hair is gonna give a bit of shed when combing, we recommend you use Le Divine Collection weft sealer on weft&lace.

 
Can I shop on your site from my cell phone?  Yes, it is much easier when you download the shopify app to your phone.

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